Refund policy

At FUPIRA, we strive to provide products that meet the highest standards of quality and craftsmanship. We understand, however, that situations may arise in which a customer may need to return an item or request a refund. This Return and Refund Policy outlines the conditions, procedures, and responsibilities associated with returns, exchanges, cancellations, and refunds. By making a purchase through our store, you acknowledge and agree to the terms described below.

Customers may request a return for most items within a designated return window after receiving their order, provided that the product is unused, undamaged, and in its original packaging with all accessories, manuals, and components included. To initiate a return, customers must contact our customer service team and provide the order number, proof of purchase, and a detailed explanation of the reason for the return. Any return sent back without prior authorization may not be accepted. Once the return request is reviewed and approved, we will provide specific instructions for shipping the item back to our facility. Customers are responsible for ensuring that the returned product is packaged securely to prevent damage during transit. FUPIRA is not responsible for returns lost or damaged during shipping.

Refunds are processed only after the returned item is received and inspected by our quality control team. If the item meets the eligibility criteria, the refund will be issued to the original method of payment. Processing times may vary based on bank or payment provider policies, and customers should allow additional time for the refund to appear on their account. If the returned item shows signs of use, damage, or missing components, we reserve the right to deduct a restocking fee or decline the refund at our discretion. Shipping fees, customs duties, and taxes are generally non-refundable unless the return is due to our error.

If a product arrives defective, damaged, or incorrect, customers must notify us within a specified period after delivery, providing photos or videos as evidence of the issue. After verification, we will offer a replacement, repair, or full refund depending on the situation. In cases where a replacement item is unavailable, we reserve the right to issue a refund instead. Products that are customized, made to order, perishable, or classified as hygiene-sensitive are not eligible for return unless they arrive damaged or defective.

Order cancellations may only be accepted before the order has been processed or shipped. Once an order is dispatched, it can no longer be canceled and must follow the standard return process after delivery. Customers are responsible for entering accurate shipping information at the time of purchase, and we are not liable for delays or losses caused by incorrect or incomplete addresses.

FUPIRA reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will take effect immediately upon publication on our website. Customers are encouraged to review this policy periodically to stay informed about their rights and obligations.

If you have any questions, concerns, or return requests, please contact us at service@fupira.com. Our customer service team will be happy to assist you and provide support throughout the process.